商业银行按照投诉的影响程度，将投诉分为( )与重大投诉。A.小微投诉 B.行业投诉 C.一般性投诉 D.忽略性投诉

作者: tihaiku 人气: - 评论: 0

问题商业银行按照投诉的影响程度，将投诉分为( )与重大投诉。

选项 A.小微投诉 B.行业投诉 C.一般性投诉 D.忽略性投诉

答案 C

解析按照投诉的影响程度，分为一般性投诉与重大投诉。

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